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SAP Certified Associate - Organizational Change Management Sample Questions (Q32-Q37):

NEW QUESTION # 32
What is the added value of a high-level change impact analysis? Note: There are 3 correct answers to this question.

A. It allows the change manager to derive appropriate activities, focusing the resources on key action areas.
B. It provides an initial systematic overview of the amount and the nature of the upcoming changes.
C. It delivers input for communication activities, making the implications of the project more tangible.
D. It reveals key project risks that can be integrated into the project's risk management at an early stage.
E. It enables the project manager to identify opponents in highly impacted units and adjust the stakeholder analysis accordingly.

Answer: A,B,D

Explanation:
A high-level change impact analysis (CIA) is conducted early in an SAP project (typically in the Prepare or Explore phase of SAP Activate) to assess the scope and scale of changes. Option A is correct because identifying risks (e.g., resistance or resource gaps) early allows integration into the project's risk management strategy. Option B is correct as it provides a broad overview of change impacts across business units, processes, and people, setting the stage for detailed analysis later. Option D is correct because it helps the change manager focus efforts on high-impact areas, such astraining or communication for affected groups.
Option C is incorrect-while it may indirectly highlight resistance, identifying opponents is a function of stakeholder analysis, not the CIA's primary purpose. Option E is also incorrect; communication inputs are derived from the CIA but are not its core added value-tangible implications are a byproduct, not the focus.
Extract from SAP OCM Concepts: The high-level CIA aligns with SAP Activate's Prepare phase, providing a foundation for risk mitigation and resource allocation (SAP Activate, OCM Framework).

NEW QUESTION # 33
What are typical sources of information for identifying stakeholder groups? Note: There are 3 correct answers to this question.

A. The project sponsor
B. Senior managers of impacted business units
C. The IT department
D. Employee representative or works council
E. The HR department

Answer: A,B,D

Explanation:
Identifying stakeholder groups in SAP OCM (Prepare phase) relies on diverse, authoritative sources. Option A is correct because the employee representative or works council knows frontline staff-e.g., warehouse workers impacted by inventory changes-ensuring their inclusion. Option D is correct as senior managers of impacted units (e.g., finance director) pinpoint key players like process owners or key users, offering a business perspective on who's affected. Option E is correct because the project sponsor, with a strategic view (e.g., "this impacts sales and procurement"), highlights high-level stakeholders like executives or cross-unit leads.
Option B is incorrect-HR might provide general employee data but lacks project-specific impact insight.
Option C is incorrect; IT focuses on technical roles, not broader business stakeholders. SAP OCM uses these sources to build a comprehensive stakeholder map.
"Stakeholder identification leverages works councils, senior managers of impacted units, and the project sponsor for a complete view of affected groups" (SAP Activate, Stakeholder Analysis Sources).

NEW QUESTION # 34
Why is it beneficial to collect both quantitative and qualitative data in a change assessment?

A. Quantitative data provides explanations for the ratings, and qualitative data provides contextual information.
B. Quantitative data is easy to interpret, and qualitative data is easy to aggregate.
C. Quantitative data allows for compelling visualization, and qualitative data allows you to gain unexpected insights.
D. Quantitative data makes it easy to contrast different business units, and qualitative data makes it easy to ensure anonymity.

Answer: C

Explanation:
In SAP OCM, a change assessment benefits from both data types. Option D is correct because quantitative data (e.g., survey scores) can be visualized (charts, graphs) for impact, while qualitative data (e.g., interviews) reveals nuanced insights (e.g., resistance reasons). Option A is incorrect-anonymity isn't a primary qualitative benefit. Option B is flawed; qualitative data is harder to aggregate. Option C reverses roles- qualitative explains, quantitative rates. SAP OCM uses this dual approach for a fuller picture.
"Quantitative data supports visualization, while qualitative data uncovers deeper insights in change assessments" (SAP Activate, Change Assessment Guidelines).

NEW QUESTION # 35
How would you carry out a high-level change impact analysis?

A. Define and assess key change impact metrics
B. Set up a survey within the project team
C. Conduct interviews and workshops with key project stakeholders
D. Analyze the differences between as-is and to-be processes

Answer: C

Explanation:
A high-level change impact analysis (CIA) in SAP OCM gathers broad insights early on. Option C is correct because interviews and workshops with stakeholders (e.g., business leads) provide a comprehensive view of impacts across units. Option A is incorrect-surveys are too narrow and project-team focused. Option B is part of detailed CIA, not high-level. Option D is a follow-up, not the method itself. SAP emphasizes stakeholder engagement for high-level CIA.
"Conduct high-level change impact analysis through stakeholder interviews and workshops to assess broad impacts" (SAP Activate, OCM Workstream, Prepare Phase).

NEW QUESTION # 36
What are typical tasks a change manager performs after the conduction of a change impact analysis workshop? Note: There are 3 correct answers to this question.

A. Create and align the result report
B. Plan and conduct validation sessions with the impacted stakeholder groups
C. Visualize quantitative ratings and aggregate qualitative insights
D. Review and refine the KPIs to measure user adoption after go-live
E. Drive and facilitate the development of follow-up activities

Answer: A,B,E

Explanation:
After a change impact analysis (CIA) workshop, the change manager transitions from data collection to action planning and communication. Option A is correct because driving and facilitating follow-up activities (e.g., communication plans, training sessions) ensures the CIA findings translate into actionable steps to address impacts. This involves collaborating with stakeholders to prioritize and design interventions. Option B is correct as planning and conducting validation sessions with impacted groups confirms the accuracy of findings and secures buy-in, a key step to refine the analysis and build trust. Option D is correct because creating and aligning the result report consolidates workshop outcomes (e.g., impact severity, affected areas) into a formal document shared with project leadership and stakeholders for alignment and decision-making.
Option C is incorrect-while visualizing data and aggregating insights might occur, it's typically part of the workshop preparation or facilitation, not a post-workshop task, which focuses on action rather than analysis.
Option E is incorrect; reviewing and refining KPIs for user adoption is a broader, ongoing task tied to the Run phase, not an immediate post-CIA activity. The change manager's role here is to operationalize the CIA, ensuring its insights drive the next steps in the change process. This reflects SAP OCM's emphasis on translating analysis into practical outcomes.
"Post-CIA tasks include facilitating follow-up activities, validating findings with stakeholders, and creating a result report to ensure impacts are addressed effectively" (SAP Activate, OCM Workstream, Change Impact Analysis Process).

NEW QUESTION # 37
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Fast-Download C-OCM-2503 New Study Questions - Pass C-OCM-2503 Once - First-Grade C-OCM-2503 Free Learning Cram

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SAP Certified Associate - Organizational Change Management Sample Questions (Q32-Q37):

Quiz 2025 SAP C-OCM-2503: SAP Certified Associate - Organizational Change Management Latest New Study Questions